ALL OF OUR ORDERS ARE SENT VIA ROYAL MAIL

EXPRESS SHIPPING - TRACKED 24

STANDARD SHIPPING - TRACKED 48

ONCE YOUR ITEM HAS BEEN POSTED YOU WILL RECIEVE A TRACKING LINK & NUMBER VIA EMAIL, YOU MAY ALSO RECIEVE A TEXT/EMAIL FROM THE DELIVERY COMPANY WHO WILL KEEP YOU INFORMED ON YOUR PARCELS PROGRESS.

OUR RETURN POLICY ALLOWS YOU TO INITIATE A RETURN WITHIN 14 DAYS FROM THE DATE YOU RECEIVE YOUR ITEM.

PLEASE NOTE THAT THE COST AND RESPONSIBILITY OF RETURN POSTAGE LIE WITH THE BUYER UNTIL THE ITEM SAFELY REACHES OUR FACILITY. WE RECOMMEND USING A TRACKED AND SIGNED-FOR SERVICE TO ENSURE THE SECURE DELIVERY OF YOUR ITEMS AND TO PREVENT ANY POTENTIAL LOSS BY THE CHOSEN POSTAL SERVICE.

TO BE ELIGIBLE FOR A REFUND, RETURNED PRODUCTS MUST BE IN THE SAME CONDITION AS WHEN THEY WERE SENT OUT AND IN THE ORIGINAL PACKAGING. FOR HYGIENE REASONS, WE CANNOT ISSUE REFUNDS FOR PRODUCTS THAT SHOW SIGNS OF PERFUME/MAKEUP/BODY ODORS, OR EXPOSURE TO CIGARETTE SMOKE ETC.

ITEMS THAT DO NOT MEET THE CRITERIA OUTLINED IN THE RETURN POLICY WILL BE REJECTED AND RETURNED TO THE SENDER. PLEASE NOTE YOU COULD BE ASKED TO COVER THE DELIVERY COST OF ANY REJECTED RETURN ITEMS.

ONCE YOUR RETURN HAS BEEN ACCEPTED THE REFUND WILL BE ISSUED, PLEASE NOTE THIS MAY TAKE 5-7 WORKING DAYS TO REACH YOU DUE TO PROCESSING TIMES ON THE PAYMENT PROVIDER.

IF YOUR ORDER HAS ARRIVED DAMAGED, DEFECTIVE OR IS THE WRONG ITEM PLEASE CONTACT US AT ENQUIRIES@DESIGNERSUPPLY.CO.UK